Why the Question Mark is the Most Crucial Punctuation in the English Language
Over the past 20 years of coaching and developing leaders in various industries, I’ve acquired a fondness for the power of language. We link and sequence words to convey ideas in both written and spoken form. The arrangement of words, or units of meaning, can change behavior and lead to better outcomes in our professional and personal lives.
Let’s be honest. Unless we’re writing a report, letter, novel, or doctoral thesis, we don’t give much thought to the significance of punctuation. As long as those marks support syntax, grammar, structure, etc. who cares? But if we explore punctuation’s symbolism in our messaging, then we gain a more in-depth perspective of how words shape our thoughts and attitudes.
Take the period, for instance. We use it to end imperative and declarative sentences. A leader’s command (imperative) certainly has its place, especially during an emergency or crisis: when there is no time for back-and-forth dialog. Yet who likes taking orders? A few too-many imperatives will diminish cooperation from the team and result in an unhealthy dose of passive resistance.
A declarative statement, the other use of the period, can range anywhere from a generic factual reference to a life-changing affirmation. Declarations inspire organizations to fulfill their missions. When stated concisely, a corporate creed and vision reflect the core values and tell stakeholders where the company is going. One caveat, however, not all declarative phrases are accurate. Some are bold lies. Just turn on CNN or Fox News and listen to some of our political leaders.
The others, such as the comma, exclamation point, semicolon, and apostrophe, have their importance, too. But they pale in comparison to their interrogative kin in a profound way.
The question mark represents an ask, a query, the inception of an idea. Those Whats, Whys, Whens, Wheres, and Hows can change the direction of a conversation. Our inquisitions bring to the surface hidden needs and ambitions, giving mentors and their protégés something meaningful to talk about. A well-timed, well-framed question will spotlight the elephant in the room, break the tension, and open the door to address the unspoken dysfunctions of a group.
Perhaps the crucial questions are not what we pose to others, but what we pose to ourselves. Honest, self-directed inquiry shines a light on our passions and potential, as well as our faults and frailties. The act of questioning self refocuses our thoughts toward new possibilities. We confront our fears, doubts, anxieties, and other self-imposed limitations, then become aware of our latent capabilities. The process takes self-efficacy to a higher level.
The next time you face a seemingly insurmountable obstacle, start with the following question: “How can I look at my situation in a different way?” No other punctuation mark can yield the thoughts that come next.